Shipping policy

Shipping Policy
Effective Date: July 8th, 2026

1. Shipping Regions
We currently aim to ship to the UK, Europe, USA, UAE, and other global destinations, subject to:

carrier availability;
customs restrictions;
local legal requirements; and
operational limitations.

2. Shipping Terms
Orders are shipped on a DAP (Delivered at Place) basis.

This means:

we arrange shipment to the delivery address provided at checkout; and
the customer is responsible for any import duties, customs charges, local taxes, VAT, clearance fees, or similar charges that apply in the destination country.

3. Customs and Import Delays
If a shipment is delayed, held, or affected by:

customs processing; import restrictions; or the customer’s failure to pay destination-country charges, we are not responsible for that delay or disruption, to the extent permitted by applicable law.

4. Delivery Timeframes
Delivery times are estimates only unless expressly stated otherwise.

Fulfilment and shipping times may vary depending on:

stock availability; destination; customs processing; carrier performance; and circumstances beyond our reasonable control.

We aim to fulfil orders within one (1) year from the date of payment, unless a different timeframe is stated on the relevant product page.

5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and for monitoring any shipping or customs communications issued by the carrier.

6. Failed Delivery
Where a parcel cannot be delivered due to:

an incorrect or incomplete address; failure to collect the parcel; failure to respond to carrier or customs requests; refusal to pay applicable import charges; or other customer-side delivery issues, we are not responsible for resulting delay, non-delivery, or additional charges, to the extent permitted by applicable law.

7. In-Transit Changes
Once an order has been shipped to the address provided by the customer, we do not guarantee cancellation, rerouting, or return-to-sender options while the shipment is in transit.

8. Lost Parcels
All shipments are intended to be tracked.

If tracking indicates that a parcel has been lost in transit, we may, depending on:

stock availability; carrier information; and tracking status,

We will either: send a replacement; or issue a refund.

We may require a reasonable period to investigate the shipment with the carrier before confirming the appropriate resolution.

9. Contact
For shipping-related questions, please contact:

Email: bloodgutsnkittens@gmail.com