Refund policy

Return and Refund Policy
Effective Date: July 8th, 2026

At Gore Online Seller, we do not accept discretionary returns or change-of-mind returns, except where required by applicable law.

1. Change-of-Mind Returns
We do not offer returns or refunds simply because a customer changes their mind, unless the law in the customer’s country of residence requires otherwise.

2. Damaged Items
If your item arrives broken or damaged, you must contact us at bloodgutsnkittens@gmail.com within 7 days of delivery.

To help us assess the claim, you may be asked to provide:

clear photographs of the item;
clear photographs of the packaging;
any visible shipping label; and
your order details or other relevant information.
If the claim is approved, we will ordinarily offer a replacement, subject to stock availability and any remedy required by applicable law.

3. Lost Parcels
All shipments are intended to be tracked.

If tracking indicates that a parcel has been lost in transit, we may, depending on:

stock availability;
carrier information; and
tracking status,

provide either: a replacement; or a refund.

We may need a reasonable period to investigate the shipping status with the carrier before confirming the outcome.

4. Non-Excludable Consumer Rights
Nothing in this policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

5. Contact
For refund or damage-related questions, please contact:

Email: bloodgutsnkittens@gmail.com